FollowThrough is CRM software built specifically for HVAC companies. Every missed call gets an instant response, every lead gets followed up with, and every job gets a shot at landing on your calendar — even when you're on a job site and can't pick up.
When a call goes unanswered during a heat wave or cold snap, most HVAC companies lose the job — not because the work isn't good, but because nobody followed up before the homeowner called someone else.
FollowThrough connects to your HVAC business phone number and takes over the moment a call comes in unanswered.
A homeowner's AC stops cooling or their furnace goes out, and they call your business. You're mid-job and can't pick up.
Within seconds, they get a text letting them know you'll be right with them — no dead air, no silence, no lost call.
The system guides them to a booking link or has a real conversation until it's scheduled on your calendar.
One system, built specifically around how HVAC companies actually get calls and book jobs.
Every unanswered call gets an instant text response, automatically, so no AC or heating call is ever left waiting.
New leads are contacted within minutes, not hours — critical when someone has no AC in the middle of summer.
Reach back out to past customers due for a seasonal tune-up and turn them into booked jobs again.
After every completed job, customers get a simple prompt to leave a review — no one has to remember to ask.
Customers can schedule appointments directly, with automatic reminders that cut down on no-shows.
See every lead, every conversation, and every booked job in one place — no more piecing it together from texts and voicemail.
Book 15 minutes. We'll show you exactly what a missed call looks like with FollowThrough turned on.
Book your free demo